Role of contemporary technology in future public services – Ideal Government IT Strategy http://comment.idealgovernment.com Just another WordPress weblog Tue, 30 Mar 2010 08:47:34 +0000 en-US hourly 1 Role of contemporary technology in future public services http://comment.idealgovernment.com/role-of-contempory-technology-in-future-public-services/ http://comment.idealgovernment.com/role-of-contempory-technology-in-future-public-services/#comments Thu, 18 Mar 2010 15:19:31 +0000 http://comment.idealgovernment.com/?p=4 Information technology (IT) has a strategic, positive role to play in the provision of better designed, higher quality and cost-effective public services. But it can also be used in ways that are wasteful, irrelevant or unhelpful – if it remains detached from public service reform and is allowed to inflict changes on our society that are poorly understood.

During a decade of fundamental change, UK public sector technology has remained largely misunderstood, consigned to a “back room” where it has caused increasing problems of cost, efficacy and loss of trust. We seem to have created the worst of all possible outcomes – the world’s most pervasive surveillance society of any democracy and yet few, if any, of the positive benefits to our public services that technology can provide.

The UK is now deeply in debt and faces increasing demands on its public services. The ideal new administration will need to thoroughly revise its understanding of the positive role of contempory technology – and its approach to the design and delivery of the UK’s future public services.

Key principles

  1. Public sector technology should be explicitly integrated into the wider contemporary political, economic, social and moral context. It’s not just about utility: it’s about service, dignity, control and power.
  2. Public sector technology investment has become a strategic asset in the evolution of our public services (… or a strategic liability if we get it wrong).
  3. Public sector technology must be rooted in public needs (not technology fad and fashion), permitting and supporting the essential changes the UK needs.

Some changes enabled by IT will be planned and foreseen, but much will be serendipitous and some will be disruptive. To be credible and effective we have to anticipate this, and support those affected.

Specific recommendations

Things to do

  1. Re-empower the voluntary/community and private sectors and individuals. Place them, not the state, at the centre of public service design.
  2. Revisit and update important (but neglected) government policies on intermediaries, federated trust, citizen choice of channels. And implement them, with clear accountability for delivery.
  3. Move to a presumption that public sector intellectual property and public data should be freely available by default
  4. Move to a presumption of transparency: applied to contracts, budgets, audits, standards, code and formats, meeting minutes, etc
  5. Baseline actual public sector IT expenditure: we need to know how much is really being spent, and whether any benefits are being achieved. Consider the role of the Government Economic Service in establishing a clear method of assessing the value of IT-related expenditure and its benefits to public services.

Stop, challenge or review

  1. Stop spending money on “IT projects” and “ICT Strategies” that have no business sponsor, no clearly articulated public service benefit and which further reinforce the oligopoly supply base or pursue technology for its own sake
  2. Stop designing from the centre outwards, and in particular stop the assumption that the centre knows best what citizens and businesses need
  3. Stop bringing forward IT-related legislation that has not been properly, and independently, reviewed and advised upon by technology policy and IT experts

Continue, support or resume

  1. Continue to encourage local authorities, the third sector, social enterprises and similar intermediaries in the delivery of locally responsive, grounds-up public services
  2. Go with the grain of an increasingly empowered online population
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